Shipping policy

ORDER PROCESSING

Please allow 1-2 business days to process your order. Expect an email within 72 hours to let you know your order is on the way.

 

STORE PICKUP

Available pick up orders can be picked up at our store or warehouse locations during working business hours. An email will be sent when your order is ready for pickup.

 

LOCAL DELIVERY 

During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for addresses within 10km of our shop. If the local delivery option does not show up during checkout, your order is not eligible for local delivery. Orders placed before 12pm will be delivered the same day. Orders placed 12pm will be delivered the next day we are open. When your order is ready for delivery, you will receive an email with real-time tracking information. 

 

FLAT RATE SHIPPING 

Orders are generally shipped within 1-2 days. Delivery time varies based on your location. 

All custom made to order items are generally shipped within 6-10 weeks. Exceptions do occur and are always communicated in a timely matter. 

 

DOMESTIC SHIPPING RATES AND ESTIMATES

All orders shipping within Costa Rica are generally shipped within 1-2 days using Correos de Costa Rica.